Privacy Policy
May 5th, 2025.
DoyouKnowa Ltd (“DYKA”, “we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our matchmaking platform.
1. Who We Are
DYKA is a company registered in England that connects clients with suitable tradespeople using AI technology. This Privacy Policy applies to all users of our platform.
2. Information We Collect
From Clients:
Name
Email address
Postcode
Job description
Optional photos related to the job
From Tradespeople:
Full name and business name
Contact information (email, phone)
Postcode and areas of operation
Proof of qualifications, certifications, insurance
Automatically Collected:
IP address
Device and browser information
Pages visited and actions taken on our platform
3. How We Use Your Data
We use your data to:
Match clients with suitable, vetted tradespeople
Send notifications and service-related messages
Gather reviews and feedback
Verify tradespeople’s credentials
Improve the performance and security of our platform
We do not sell your data to third parties.
4. Legal Basis for Processing
We rely on the following legal grounds:
Consent: when you upload photos or accept optional cookies
Contractual necessity: to provide matchmaking and communication services
Legitimate interest: to ensure quality, vet users, and prevent misuse
Legal obligation: to comply with UK data protection laws
5. Data Sharing
Clients’ information is only shared with matched tradespeople.
Tradespeople’s contact details are only shared with matched clients.
We do not share user data with third parties for marketing or unrelated purposes.
6. Data Storage and Retention
All data is stored on secure servers located in the United Kingdom.
Personal data, including job photos, is retained for 12 months after collection, then permanently deleted unless legally required to retain it longer.
7. Cookies
We use functional cookies to ensure the platform works properly. Optional tracking cookies (e.g., for analytics) are only used with your consent.
8. Your Rights
You have the right to:
Access your personal data
Correct or update inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent (where applicable)
To exercise your rights, contact us at: [email protected]
9. Security
We apply appropriate technical and organizational safeguards to protect your data, including encryption and access controls.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify users of any significant changes via email or the platform.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, contact us at [email protected]
12. Third-Party Services and Data Processing
To provide and improve our services, DYKA integrates with the following third-party platforms:
Google Analytics
We use Google Analytics to monitor website usage and user behavior in order to improve our platform. Google may collect anonymized data such as:
IP address (anonymized before storage)
Device and browser type
Pages visited and time spent
Google Analytics data is stored and processed by Google in accordance with Google’s Privacy Policy.
You can opt out using Google’s opt-out tools.
OpenAI and AI Engine Pro
We use AI technologies from OpenAI (via API) and AI Engine Pro to understand job descriptions submitted by clients and generate suitable tradesperson matches.
When you interact with our chatbot or submit a job description:
Your input text may be processed by OpenAI’s servers
OpenAI may log usage data to improve model performance (they do not use your data to train models unless you opt in — which we do not)
All communications with OpenAI are encrypted in transit. DYKA ensures no sensitive personal data is shared unnecessarily.
For more details, please see OpenAI’s Privacy Policy.
Data Protection with These Services
While we use these tools to enhance the quality of our service:
We do not allow these services to use your data for their own marketing or profiling
We ensure contractual safeguards (where applicable) for data processing outside the UK/EU
You will not be subject to decisions based solely on automated processing that significantly affect your rights
DoyouKnowa Ltd