Legal
Privacy Policy
This policy explains how DoyouKnowa Ltd collects, uses, stores and protects personal data when you use our website and matchmaking platform.
We use personal data to provide matching, communication, verification and platform-security services. We do not sell personal data to third parties.
Who we are
DoyouKnowa Ltd (“DYKA”, “we”, “us” or “our”) is a company registered in England. We connect clients with suitable tradespeople using AI-assisted matching technology. This Privacy Policy applies to users of our website and platform.
Information we collect
From clients
- Name
- Email address
- Postcode
- Job description
- Optional photos relating to the job
From tradespeople
- Full name and business name
- Email address and phone number
- Postcode and areas of operation
- Evidence of qualifications, certifications and insurance
Collected automatically
- IP address
- Device and browser information
- Pages visited and actions taken on the platform
How we use your data
We use personal data to:
- Match clients with suitable, vetted tradespeople
- Send service notifications and operational messages
- Collect reviews and feedback
- Verify tradespeople’s credentials
- Improve the performance, reliability and security of the platform
Legal basis for processing
Data sharing
- Client information is shared only with matched tradespeople where required to provide the service.
- Tradespeople’s contact details are shared only with matched clients where required to provide the service.
- We do not share user data with third parties for unrelated marketing purposes.
Data storage and retention
Data is stored on secure servers. Personal data, including job photos, is retained for up to 12 months after collection and then deleted unless we are legally required to retain it for longer.
Your rights
Depending on the circumstances, you may have the right to:
To exercise a data protection right, email [email protected]. If you are not satisfied with our response, you can also complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Security
We use appropriate technical and organisational safeguards intended to protect personal data, including access controls and encryption where appropriate.
Updates to this policy
We may update this Privacy Policy periodically. Where changes are significant, we may provide notice by email, through the platform or by updating this page.
Contact us
For questions or concerns about this Privacy Policy or your personal data, contact:
Third-party services and data processing
Google Analytics
We may use Google Analytics to understand website usage and improve the platform. Depending on the configuration and consent choices, Google may process information including device type, browser type, pages visited, time spent and an anonymised or otherwise processed IP address.
Analytics cookies are used only where the required consent has been obtained.
OpenAI and AI Engine Pro
We use AI technologies provided through OpenAI’s API and AI Engine Pro to understand job descriptions and support tradesperson matching.
When you interact with the chatbot or submit a job description:
- Your input may be processed by relevant service providers.
- Communications are encrypted in transit.
- We aim to avoid sending unnecessary sensitive personal data.
- We use contractual and technical safeguards where appropriate.
Our matching technology supports recommendations. We do not intend to make decisions based solely on automated processing where that would produce legal or similarly significant effects on an individual.